Privacy Policy

1. Scope

This Privacy Policy explains how Jcobys ("we", "us", or "our") handles information in our websites, mobile applications, and related services (collectively, the "Services").

We aim to collect and use only the information reasonably necessary to provide, maintain, secure, and improve the Services.

2. Information We Handle

• Information you provide. We may receive information that you voluntarily provide, such as your name, email address, or the contents of a support request.
• Device features and content. If a Service offers camera, microphone, photo library, or voice-control features, it uses those features only when you request the related functionality and according to your device settings. Camera recordings and photos remain on your device unless you choose to save, share, back up, or otherwise transmit them.
• Device and usage information. Our websites may receive limited technical information such as browser type, device type, operating system, approximate location, IP address, pages viewed, and diagnostic events. We may use analytics tools, such as Google Analytics, to understand website traffic and improve the Services.
• Purchase information. If a Service offers purchases, payment processing is handled by the applicable platform or payment provider. We do not receive your complete payment card number.

3. How We Use Information

We may use information to provide requested features, respond to support requests, save or deliver content you ask us to process, maintain and improve the Services, diagnose technical problems, prevent abuse, comply with legal obligations, and protect the rights and safety of users and others.

4. Sharing and Third Parties

We do not sell your personal information. We may share limited information with service providers that help us operate the Services, such as hosting, analytics, customer support, payment, or platform providers. These providers may use information only to perform services for us and should provide protection consistent with this Policy.

We may also disclose information when required by law, to respond to lawful requests, or to protect the security, rights, or property of Jcobys, our users, or the public.

5. Permissions and Your Choices

You can control access to camera, microphone, photos, speech recognition, notifications, and other device features through your operating system settings. If you disable a permission, the related feature may not work, but the rest of the Service may remain available.

You may also manage browser cookies and analytics preferences through your browser settings. You can stop using a Service at any time and delete locally stored content from your device.

6. Retention and Deletion

Content stored locally by an application remains on your device until you delete it or the operating system removes it. Information submitted in support requests is retained only as long as reasonably necessary to respond, maintain records, resolve disputes, or meet legal requirements.

To ask about personal information associated with a support request or to request deletion where applicable, contact us using the email address below.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

The Services are not directed to children under the minimum age required by applicable law. We do not knowingly collect personal information from children without legally required consent. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

9. Changes to This Policy

We may update this Privacy Policy when our Services or legal requirements change. The revised version will be posted on this page with a new "Last updated" date. Your continued use of the Services after an update means that you acknowledge the revised Policy.